Privacy policy
Last updated: August 6, 2026
Zelyno (“Zelyno,” “we,” “us,” or “our”) operates shopzelyno.com and its related products and services, collectively referred to as the “Services.”
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, create an account, communicate with us, or otherwise use the Services.
Personal Information We Collect
Depending on how you interact with the Services, we may collect the following categories of personal information:
Contact Information
This may include your name, email address, telephone number, billing address, shipping address, and other contact details.
Order and Transaction Information
This may include the products you view, add to your cart, purchase, return, exchange, or cancel, along with order numbers, transaction history, and delivery information.
Payment Information
Payments are processed by Shopify and third-party payment providers. These providers may collect payment-card details, billing information, payment confirmation, and fraud-prevention information.
We do not generally receive or store complete payment-card numbers.
Account Information
This may include login credentials, account preferences, saved addresses, wish lists, and other information associated with a customer account.
Customer-Service Information
We collect information you provide when you contact us, submit a support request, report a problem, participate in a survey, or otherwise communicate with us.
Device and Usage Information
We and our service providers may automatically collect information such as your IP address, browser type, device type, operating system, cookie identifiers, referring pages, pages viewed, approximate location, and interactions with the Services.
Information From Third Parties
We may receive information from Shopify, payment processors, shipping providers, analytics services, advertising partners, social-media platforms, fraud-prevention providers, and other service providers.
How We Use Personal Information
We may use personal information to:
• Process payments and complete orders
• Arrange shipping, delivery, returns, and refunds
• Create and manage customer accounts
• Provide customer service
• Communicate about orders, accounts, and policy changes
• Personalize and improve the Services
• Maintain site functionality and remember preferences
• Detect, investigate, and prevent fraud or security incidents
• Measure website, advertising, and marketing performance
• Send marketing communications where permitted
• Comply with legal, tax, accounting, and regulatory obligations
• Establish, exercise, or defend legal claims
• Enforce our terms and policies
Cookies and Similar Technologies
We and our service providers use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, understand how the Services are used, prevent fraud, and support analytics and advertising.
You may manage cookies using your browser settings and any consent or privacy controls displayed on our website. Disabling certain cookies may prevent parts of the Services from functioning properly.
How We Disclose Personal Information
We may disclose personal information to:
• Shopify, which hosts and supports our store
• Payment processors and financial-service providers
• Shipping, logistics, fulfilment, and delivery providers
• Website hosting, security, analytics, and IT providers
• Advertising and marketing partners
• Customer-service and communications providers
• Professional advisers, including lawyers and accountants
• Government authorities or other parties when required by law
• Parties involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of business assets
• Other parties when you request, direct, or consent to the disclosure
These recipients may process personal information in countries outside your state or country of residence.
Shopify
Our store is hosted by Shopify. Shopify processes personal information to provide and improve its services and to support transactions made through our store.
For more information, review Shopify’s Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
You may also visit Shopify’s Privacy Portal:
Targeted Advertising and Data Sharing
We may use analytics and advertising services that collect or receive information about activity across websites or services.
Depending on applicable state law, some of these activities may be considered “selling,” “sharing,” or processing personal information for targeted advertising, even when no money is exchanged.
Where required, eligible customers may request to opt out through any privacy-choice link available on our website or by contacting us.
Marketing Communications
You may unsubscribe from promotional emails using the unsubscribe link included in the message.
Even after unsubscribing from marketing, you may continue to receive non-promotional communications about your account, orders, transactions, or customer-service requests.
Data Retention
We retain personal information for as long as reasonably necessary to provide the Services and for legitimate business purposes, including legal compliance, accounting, fraud prevention, dispute resolution, and enforcement of agreements.
Retention periods vary depending on the type of information and why it was collected.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no storage or transmission system is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your state or country of residence, you may have rights to:
• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of personal information
• Obtain a portable copy of certain information
• Opt out of targeted advertising or certain sales or sharing of personal information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Appeal a decision concerning a privacy request
• Receive equal service and pricing without unlawful discrimination for exercising privacy rights
These rights are subject to applicable legal limitations and exceptions.
To submit a request, email support@shopzelyno.com. We may need to verify your identity before completing a request.
Authorized Agents
Where permitted by law, you may appoint an authorized agent to submit a privacy request on your behalf. We may require proof of authorization and may ask you to verify your identity directly.
Children’s Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, contact us so we can investigate and delete it where appropriate.
International Data Transfers
Personal information may be transferred to, stored in, or processed in countries other than the country in which it was collected.
Where required by law, we use recognized safeguards for international transfers.
Third-Party Websites
The Services may contain links to third-party websites or platforms. We do not control and are not responsible for the privacy, security, or content of those third parties.
Review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, legal obligations, or Services.
The revised policy will be posted on this page with an updated “Last updated” date.
Contact Us
For privacy questions, complaints, or requests, contact:
Zelyno
Email: luongtran94hn@gmail.com
Website: support@shopzelyno.com