Refund policy

30-DAY RETURN & REFUND POLICY

Last updated: August 6, 2026

We want you to be satisfied with your purchase from Zelyno. This policy explains how returns, exchanges, refunds, and order issues are handled.

30-Day Return Window

You may request a return within 30 days after your order is delivered.

To qualify for a return, the item must:

• Be unused, unworn, and unwashed
• Be in the same condition in which it was received
• Include its original packaging, accessories, and labels
• Be accompanied by a receipt or proof of purchase

Items that show signs of use, wear, washing, alteration, accidental damage, or improper handling may not qualify for a change-of-mind return.

How to Request a Return

Before returning an item, email us at support@shopzelyno.com and provide:

• Your order number
• The item you wish to return
• The reason for the return
• Photos showing the issue, if the item is damaged, defective, or incorrect

Please wait for return instructions before shipping the item. Returns sent without prior authorization may not be accepted.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs. We recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed.

If the item is defective, damaged upon arrival, materially different from its description, or incorrect due to our error, we will provide an appropriate remedy and cover reasonable return shipping costs where required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible.

Provide your order number and clear photographs of the product and packaging. After reviewing the issue, we may offer a replacement, refund, repair, or another appropriate resolution.

Exchanges

Exchanges are subject to product availability. To request an exchange, contact us within the 30-day return window.

When a replacement is unavailable, we may offer a refund or store credit. In some cases, the fastest way to receive another item is to return the original product and place a new order after the return is approved.

Refunds

We will notify you after receiving and inspecting your return.

If approved, the refund will be issued to your original payment method. The time required for the funds to appear depends on your bank, card issuer, or payment provider.

Original shipping charges are not refundable for change-of-mind returns. This limitation does not apply when a refund of shipping charges is required by law or the return results from our error.

Order Cancellations and Address Changes

Contact us as soon as possible if you need to cancel an order or change its shipping address.

We cannot guarantee that an order can be changed or canceled after processing or shipment has begun. If an order has already shipped, the standard return process may apply.

Lost or Stolen Return Parcels

Zelyno is not responsible for a customer’s return parcel before it is delivered to the designated return location, except where applicable law provides otherwise. We strongly recommend using a trackable return service.

Consumer Rights

Nothing in this policy excludes, limits, or replaces any rights or remedies that cannot lawfully be excluded under applicable consumer-protection laws.

Contact Us

For return, exchange, or refund assistance, contact:

Zelyno
Email: support@shopzelyno.com
Website: https://shopzelyno.com